Email about your order

After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Below are examples of emails you might receive:

• Order Confirmation. This email confirms that we have received your order. The order number will be included.
• Shipment Confirmation. This email confirms that your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the designated delivery method and your delivery location.
• Other Types of Emails About Your Order. You may receive an email with important information about your order, such as: difficulty in processing your order, inability to ship to the address provided existence of a duplicate order, and cancellation of order. If you receive one of these emails, please contact a Customer Service Specialist immediately at auservice@elizabetharden.com so that any problem may be addressed.