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Returns rules and restrictions
If you wish to return an item to elizabetharden.com.au, please follow the instructions below within 28 days of purchase. We do not currently offer exchanges.
Please contact our customer service team to initiate a return firstname.lastname@example.org
Details relating to returns:
- Include photographs of the product along with your reason for the return when emailing customer service.
- Returns must be made within 28 days of purchase.
- Products must be unused and in good condition with all packaging attached.
- Pack the items securely in the original product packaging, if possible.
- Shipping and handling costs, gift box costs and other charges are non-refundable.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Elizabetharden.com.au will cover the return shipping cost via Australia Post
PLEASE NOTE: if you received a Gift With Purchase with your order, this must also be returned to ensure you receive a refund.