Frequently Asked Questions

For information on a specific order you already placed, click here to find your Order Status.

Please allow 1-2 business days for your order to be despatched. Once despatched your shipping details will be confirmed by email.

We use Australia Post to deliver your order. Once despatched you will receive track and trace details for your delivery. To view delivery times based on your postcode please visit Australia Post website.

Once you place an order online you will recieve an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link. If you have an Elizabeth Arden account you can also track your order status in My Account.

Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the delivery address entered was invalid.

To get more personalised information about cancellations please feel free to email us at

We currently only accept orders for delivery within Australia. We apologise for any inconvenience.

Decisions to discontinue or introduce a product are made in response to consumer preferences and purchasing patterns. We are happy to assist in finding you a new alternate favourite. Please email us at so that we may further assist you.

We are available in a number of different retailers across the globe. If you are in Australia, please visit our store locator to find your nearest location. If you are located elsewhere please find your country specific page and visit the Store Locator.

After you have clicked "Submit Order," your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible. If you do not wish to keep the items once they have arrived in the mail please contact us at for assistance

Contact us at for assistance with returning products.

For full Returns information click here.