Order Status


Placing an order on elizabetharden.com.au is easy, convenient and secure. Simply follow these two steps.

Step 1: Add Items to Your Shopping Bag
You can find the beauty items you are looking for by entering a keyword or item number in the search box or by browsing the links located at the top of the page. With either method, you will find a variety of sorting functions to help you narrow your search. When you click on the items you are interested in and you will be taken to a product detail page with a complete product description. Select the size, colour and quantity of the items you wish to purchase then click the “Add to Bag” button to add the item to your Shopping Bag.

When you shop on elizabetharden.com.au, items you add to bag are saved in your Shopping Bag while you continue to shop. Items will remain in your Shopping Bag until they are purchased, removed or added to your Wish List.

Step 2: Proceed Through Checkout
When you’ve finished shopping, click “Checkout” in your Shopping Bag to proceed through our fast and secure checkout.

If you are a returning customer, you will be prompted to sign in. If you are a new customer, you may create a new account or proceed through checkout as a guest.

You will be asked to provide a Delivery Address and to select a Delivery Method. You will then need to select a Billing Address and Payment Method.

Review the details of your order to ensure everything is correct, then click “Submit Order” to complete your purchase.

If you have problems completing your order, please email our customer service team at auservice@elizabetharden.com 


After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Below are examples of emails you might receive:

  • Order Confirmation. This email confirms that we have received your order. The order number will be included.
  • Shipment Confirmation. This email confirms that your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the designated delivery method and your delivery location.
  • Other Types of Emails About Your Order. You may receive an email with important information about your order, such as: difficulty in processing your order, inability to ship to the address provided existence of a duplicate order, and cancellation of order. If you receive one of these emails, please contact a Customer Service Specialist immediately at contact@elizabetharden.com.au. so that any problem may be addressed.


Use one of the following methods to check the status of an order that you have placed on elizabetharden.com.au.

Check your email. You will receive emails keeping you up-to-date about the status of your order.
Visit the Website. Go to My Account and enter your Order Number and Email Address for your order for the status of your order.
Visit My Account. By signing into your account, you may view information about your most recent orders as well as past orders.
Contact us. Please contact us via e-mail if you have any questions.

How is order status different from tracking information?

The status of your order represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered*. The tracking information is accessible from the Order History in your account when it becomes available.

*Once your order has been shipped, it may take up to 48 hours before tracking is available.


After you have clicked "Submit Order," your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible.

If you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.


For information on a specific order you already placed, click here to find your Order Status.

Please allow 1-2 business days for your order to be despatched. Once despatched your shipping details will be confirmed by email.

We use Australia Post to deliver your order. Once despatched you will receive track and trace details for your delivery. To view delivery times based on your postcode please visit Australia Post website.

Once you place an order online you will recieve an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link. If you have an Elizabeth Arden account you can also track your order status in My Account.

Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the delivery address entered was invalid.

To get more personalised information about cancellations please feel free to email us at auservice@elizabetharden.com

We currently only accept orders for delivery within Australia. We apologise for any inconvenience.

Decisions to discontinue or introduce a product are made in response to consumer preferences and purchasing patterns. We are happy to assist in finding you a new alternate favourite. Please email us at auservice@elizabetharden.com so that we may further assist you.

We are available in a number of different retailers across the globe. If you are in Australia, please visit our store locator to find your nearest location. If you are located elsewhere please find your country specific page and visit the Store Locator.

After you have clicked "Submit Order," your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible. If you do not wish to keep the items once they have arrived in the mail please contact us at auservice@elizabetharden.com for assistance

Contact us at auservice@elizabetharden.com for assistance with returning products.

For full Returns information click here.